Frequently Asked Questions
Order Status
Tell me more about delivery.
Most of our deliveries are sent via courier from Ireland – DPD / DHL and shipping would normally take 5-7 working days depending on where you live. We have noticed some longer delivery times to the UK due to Brexit.
Has my order shipped?
Click the ‘My Account‘ link, under Profile, in the footer of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the ‘My Account‘ link, under Profile, in the footer of our site to check your orders details.
Please note that once an order has a status of ‘Processing’, the order is no longer editable. If you have any queries please contact us for further information. Contact Us here.
How do I track my order?
Click the ‘My Account‘ link, under Profile, in the footer of our site to check your orders status. If your order displays a status of ‘Processing’ and has not arrived please contact us directly and we will be delighted to help. Contact Us here.
My order never arrived.
Click the ‘My Account‘ link, under Profile, in the footer of our site to check your orders status. If your order displays a status of ‘Processing’ and has not arrived please contact us directly and we will be delighted to help. Contact Us here.
An item is missing from my shipment.
Click the ‘My Account‘ link, under Profile, in the footer of our site to check your orders details. If your shipment is missing items please contact us directly and we will be delighted to help. Contact Us here.
My product is missing parts.
Click the ‘My Account‘ link, under Profile, in the footer of our site to check your orders details. If your product is missing parts please contact us directly and we will be delighted to help. Contact Us here.
When will my backorder arrive?
Pacdog has loads of stock! If you are experiencing problems with stock please contact us directly. Contact Us here.
My Account
How do I create an account?
1) Click the ‘My Account‘ link, under Profile, in the footer of our site.
2) Enter your email address.
3) See the ‘New Customer’ section.
Then simply follow the instructions to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the ‘My Account‘ link, under Profile, in the footer of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click the ‘My Account‘ link, under Profile, in the footer of our site. Under the Returning Customers section you’ll see a link that says “Forgot your password?”. That link will send an email to you to reset your password.
How do I return my product?
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. Contact Us here.
What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
Orders will be shipped 2 working days after receipt of payment.
International Shipping
Do you ship to my country?
Click the ‘My Account‘ link, under Profile, in the footer of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order 2 working days after we receive payment from you.
What is the return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
Guarantees
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
Click the ‘My Account‘ link, under Profile, in the footer of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. Contact Us here.
I need a copy of my receipt/invoice.
Click the ‘My Account‘ link, under Profile, in the footer of our site to review your orders. Alternatively click here. Under the My Orders section, select Print Invoices. Find your order and select View Order to see your Order Details. Select the link ‘Need to print an invoice?’
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged, once you have successfully completed a purchase at checkout.
Buyer's Guide
How do I buy/redeem a gift certificate?
We currently don’t offer gift certificates.
How do I find my product?
To find the product(s) you’re looking for, you may (1) use the navigation menus on the top of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance. Contact Us here.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance. Contact Us here.
How do I use a coupon?
After adding items to your cart, click the ‘View Cart’ link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.
Product Support
Are the collars waterproof and rechargeable?
Yes, all our collars are waterproof and rechargeable.
At what age can a dog use a Bark Controller?
From approx. 6 months.
At what age can a dog use a Remote Trainer?
From approx. 9 months.
At what age is it OK for a cat to use a Pet Fence?
From approx. 6 months, but we would recommend you get the collar and let the cat wear it for a few hours each day so they get used to wearing it.
At what age is it OK for a dog to use a Pet Fence?
From approx. 6 months.
Can I install the PACDOG Pet Fence myself?
Yes the PACDOG Pet Fence System is designed for easy, DIY installation. Have a sneak peek at our pet fence product manual.
Do I have to bury the fence wire for a Pet Fence?
Wire can be buried (50-100mm, 2-3 inches) below ground to cross driveways or areas where you may be cutting grass; laid on a surface; tacked to an existing fence; or threaded through bushes and hedges at the level of your dog/cats neck.
How long should a dog/cat wear the collar?
Avoid leaving the PACDOG collar on your dog/cat for over 12 hours per day and wash your dog/cat’s neck area weekly.
Will it hurt my dog?
No, the correction level is similar to the “Static” you get when you touch a car door, or on a TENS machine used to manage pain in humans. It is just above most dog’s comfort zone so it distracts the dog to get their attention.
How do I contact you?
Please click here for our company contact information.